Guest Relations Officer | FT - Brussels

As a Guest Relations Host you are the right person to exceed the expectations of guests. You have a solution for everything and you have knowledge of and contacts in the neighborhood of the hotel. You ensure that the first contact with guests is already a good impression and you maintain this contact during the stay and even ensure the last contact after the stay. You recognize bottlenecks in the area of service (hotel-wide), you analyze these and actively contribute to the improvement of the service level. All this you do your natural enthusiasm and charisma. In addition, you are the point of contact in case of complaints and you are responsible for all correspondence on online review websites. In addition, you ensure that the NH Hotel Group's Quality Standards are compiled throughout the hotel. As a Guest Relations Host you have a natural "drive" to get to know people and to exceed expectations. You also have affinity with planning and organizing and you are used to work on a project basis. Your personality is characterized by your spontaneity, your open attitude and your eye for detail. You have at least 1 year of work experience in a similar role in a hotel and have a perfect command of the Dutch and English language. You see everything as a challenge and are able to get everything out of the closet to make guests feel at home. In this position you are working for NH Hotel Group; a professional and international hotel chain. We understand that people make the difference which is conveyed in our excellent working conditions: Unique in the hospitality industry: a year-end bonus for every employee with a minimum of 50% of your monthly salary NH University: excellent training & (international) development opportunities Invite your friends and family for city trips in all of our NH Hotels worldwide ánd 30% discount on our restaurants and bars! Excellent career opportunities: all employees of NH Hotel Group are given priority on internal vacancies worldwide! We care for your health and therefore offer discounts on collective health insurance and financial services, a "bike plan" and discount at various gyms!
nh hotel group
27-06-2018 14:13